Q: How long will it take for the card I applied for to arrive?
A: It will take approximately 14 to 20 days to arrive. *The estimated arrival time is only a rough estimate. It depends on the weather conditions and the delivery flow.
Q：In which locations can my card be used?? Can I use it overseas?
A: Yes, you can use it overseas.
Q: Can I use the card for online shopping?
A: Yes, you can.
Q: Does the card have an expiration date?
A: Yes, it does.
Q: I have lost my card. What should I do?
A: It is possible to block the use of the card or reissue a new card. If you wish to do so, please contact us from the contact information on p. 18.
Q: What should I do if I forget my PIN code (4 digits)?
A: You can check your credit card information on p. 16.
Q: What is the security level for online shopping?
A: Your card information will be encrypted and a security code or two-step verification will be used. Unauthorized use is also monitored. If there is a problem, our support team will take care of it.
Q：Can I ask for an increase in the credit limit?
A: No, you cannot. We review the limit periodically to provide better service to our customers.
Please note that this may change in the future.
Q: I was told that my card cannot be used. What could be the cause?
A: Common causes include: insufficient balance, expired card, restricted use, input error, or merchant not accepting the card. For more details, please contact us from the contact information on p. 18.
If you have any other questions or concerns, please contact the address listed on p. 17 of the activation instructions.
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