MetaX Pro FAQ

Q: How do I login?

A: Please log in via the web or the application.
*Please use the English version as it may not work properly if you use the translation function.

(Web version)
1. Access the MetaX PRO website (https://www.metax-pro.io/).
2. Click “Log in” in the upper right corner of the screen.
3. Enter your phone number or e-mail address in the “Mobile / email” field.
4. Enter your password in the “Password” field.
5. Click “Sign In''.
6. Slide the puzzle piece to complete the image.
7. When “Safety verification” is displayed, click on the address (phone number or email address) to which the verification code should be sent.
8. The verification code will be sent to the phone number or e-mail address you used when you logged in.
9. Enter the verification code sent to you and click “Next” to complete login.

（App version)
Access the login screen.
Enter your phone number or e-mail address.
3. Enter your password and click “Log In''.
4. Slide the puzzle piece to complete the image.
5. Click “Send Code” on the Mobile (Email) verification screen.
6. Enter the verification code sent to your phone number or email address and click “Confirm''.

Q: I would like to change my registered e-mail address.
A: You wish to change your e-mail address registered with MetaXPRO,
Please give us all of the following information via the channel talk chatbot.

1. Your e-mail address registered with MetaXPRO.
2. the e-mail address you wish to change to.
3. Your passport selfie.
* A photo of you and your passport with the page showing your face and your information visible.
Please take a clear photo.
Please take a clear photo of you and your passport with the page(s) showing your information and face visible.

We will change your e-mail address as soon as we confirm your identity.

Q: I want to change my registered phone number.

A: You wish to change the phone number registered with MetaXPRO,
Please give us all of the following information via the channel talk chatbot.

1. Your phone number registered with MetaXPRO.
2. the phone number you wish to change to.
3. Your passport selfie.
* A photo of you and your passport with the page showing your face and your information visible.
Please take a clear photo.
Please take a clear photo of you and your passport with the page(s) showing your information and face visible.

We will change your phone number as soon as we confirm your identity.

Q: I forgot my 2-step verification (16-digit key).
A: Please give us all of the following information via the channel talk chatbot:

1．UID.
2．Your e-mail address registered with MetaX PRO.
3. Your phone number.
4．Passport selfie.
* A photo of you and your passport together with your information and the page showing your face visible.
Please take a clear photo.
Please take a clear photo of you and your passport with the page showing your face and your information visible.

Q: How do I register for an account?
A: (Web)
1. Access the MetaX PRO website (https://www.metax-pro.io/).
2. Click on “Sign up” in the upper right corner of the screen.
3. Enter your phone number or e-mail address.
4. Click “Get code” under “Mobile (Email) Verification Code.
5. Slide the puzzle piece to complete the image.
6. Enter the verification code sent to your phone number or email address in the “Mobile (Email) Verification Code” field.

7. Enter your password (if you have an invitation code, use it).
8. Check the checkbox if you agree to the Terms of Use and Privacy Policy.
9. Click “Register” to complete registration.

(Application)
1. Launch the application.
2.Click “Sign Up.
3.Enter your phone number or e-mail address.
4. If you have an invitation code, enter it (optional).
5. Check the checkbox if you agree to the terms of use and click “Next”.
6. Slide the puzzle piece to complete the image.
7. Enter the verification code sent to your phone number or e-mail address.
8. Set a password and enter the password again for confirmation.
Click “Confirm” to complete registration.

Q: How do I reset my login password?
A: (Web)
1. Click “Forgot password?” on the login screen.
2. Enter the phone number or e-mail address you set for registration.
3. Slide the puzzle piece to complete the image.
4. When “Safety verification” is displayed, click the address (phone number or e-mail address) to which you want to send the verification code.
The verification code will be sent to the phone number or e-mail address you used when you logged in.
6. Enter the verification code sent to you and click “Next''.
7. Set a new password.
8. When you receive a message that your password has been changed, your password change will be complete.

(app)
1. Click “Fogot password” on the login screen.
2. Enter your phone number or e-mail address and click Next.
3. Slide the puzzle piece to complete the image.
4. Click “Send Code” when Mobile / Email verification is displayed.
5. A verification code will be sent to your phone number or email address.
6. Enter the verification code sent to you and click “Confirm''.
7. Set a new password and click “Done''.
8. You will receive a message that your password has been changed.

Q: What is the trading password?
A: This is the password required for transactions.

The procedure for setting a trading password is as follows
(Web version)
1. Log in to MetaX PRO and click on your username displayed in the upper right corner.
2. Confirm that “Trading password” is displayed in the “Transaction settings” section.
3. Click “Settings”, set a password, and click OK.
4. Click “Get code” when the safety verification is displayed.
5. A verification code will be sent to your registered phone number or e-mail address.
6. Click “Confirm” to complete the setup.
* If “Change” or “Reset” is displayed instead of “Settings” in step 3, your trading password has already been set.
If you have forgotten your trading password, please click “Reset” to reset your transaction password.

(App version)
1. Click on the icon in the upper left corner of the screen.
2. Click on “Security''.
3. Click “Fund password” and set the password, then click “Confirm''.
4. Click “Send code” when Safety Authenication is displayed.
5. An authorization code will be sent to your registered phone number or e-mail address.
6. Click “Confirm” to complete the setup.

Q: How do I reset my trading password?
A: 1. Click “Reset” under “Trading password''.
2. Enter your new password.
3. Click “Get code” when the verification code input screen is displayed.
4. The verification code will be sent to your registered phone number or e-mail address.

Q: Please tell me what is UID?
A: UID stands for user ID.

The method to check the UID is as follows.
(Web version)
1. Login to MetaXPRO.
2. Click your e-mail address in the upper right corner.
3. You can check your UID.

(App version)
1. Login to MetaXPRO.
2. Click the icon in the upper left corner.
3. You can check your UID.

Q: how do I ask if I can not find the answer above Q&A?

A: Go to Channel talk and ask there -> Here